Privacy Policy

This privacy policy explains how L'Éclat Propre collects, uses, and protects your personal data when you use our online platform or services. We are committed to protecting your privacy and handling your data in an open and transparent manner, in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

Who We Are

We are L'Éclat Propre, a car wash service provider. Our address is 342 Avenue des Frères Lumière, 69008 Lyon, France.

Data We Collect

We collect personal data that you provide to us directly, such as when you book a service, contact us through our site, or interact with us online. This may include information like your name, vehicle details, contact information (though we will not list your specific contact details here), and payment information if applicable (though we do not store full payment card details).

We may also collect certain information automatically when you visit our site, including information about your device, your IP address, browsing actions, and patterns. This helps us understand how our site is used and improve your experience.

How We Use Your Data

We use your personal data for several purposes, including:

• Providing and managing the car wash services you request.
• Processing your bookings and payments.
• Communicating with you about your appointments and our services.
• Responding to your inquiries and support requests.
• Improving our online platform and services.
• Complying with legal obligations.
• With your consent, sending you promotional communications about our services.

Legal Basis for Processing

Our legal basis for collecting and using your personal data depends on the specific context in which we collect it. We will typically collect personal data from you where:

• We need the data to perform a contract with you (e.g., to provide the car wash service you booked).
• The processing is in our legitimate interests (e.g., improving our services, detecting fraud) and not overridden by your data protection interests or fundamental rights and freedoms.
• We have your consent to do so (e.g., for marketing communications).
• We need to process your personal data to comply with a legal obligation.

Sharing Your Data

We do not sell your personal data to third parties. We may share your data with trusted third-party service providers who perform services on our behalf, such as payment processors or IT service providers, but only to the extent necessary for them to perform those services. These third parties are obligated to protect your data and use it only for the purposes for which it was shared.

We may also disclose your data if required by law or in response to valid requests by public authorities (e.g., a court or a government agency).

Data Security

We implement appropriate technical and organizational measures to protect the personal data we collect and process. The measures we use are designed to provide a level of security appropriate to the risk of processing your personal data.

Data Retention

We retain personal data for as long as necessary to provide the services you have requested and for legitimate business purposes, such as complying with legal obligations, resolving disputes, and enforcing our agreements.

Your Data Protection Rights

Under GDPR, you have several rights concerning your personal data:

• The right to access: You can request a copy of the personal data we hold about you.
• The right to rectification: You can ask us to correct any inaccurate or incomplete data.
• The right to erasure (right to be forgotten): You can ask us to delete your personal data in certain circumstances.
• The right to restrict processing: You can ask us to limit the way we use your personal data.
• The right to object to processing: You can object to our processing of your data in certain situations, particularly for direct marketing.
• The right to data portability: You can request to receive your data in a structured, commonly used format and have it transmitted to another controller.
• The right to withdraw consent: Where we process your data based on your consent, you can withdraw this consent at any time.
• The right to lodge a complaint: You have the right to lodge a complaint with a supervisory authority if you believe your rights have been violated.

To exercise any of these rights, please contact us using the contact information provided below.

Cookies and Tracking Technologies

Our site may use cookies and similar tracking technologies to collect information about your browsing activities. This helps us improve our site and your experience. You can manage your cookie preferences through your browser settings.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will indicate the date of the last update on this page or by other means.

Contact Us

If you have any questions or concerns about this privacy policy or our data practices, you can contact L'Éclat Propre by sending a letter to our physical address:

L'Éclat Propre
342 Avenue des Frères Lumière,
69008 Lyon,
France